Frequently Asked Questions (FAQ)

Orders

How can I place an order?

Simply browse our collections, select your preferred size, and add the item to your cart. Once you’re ready, proceed to checkout and complete your payment securely.

Can I cancel or change my order?

If your order has not yet entered production or shipping, we may be able to make changes or cancel it. Please contact us as soon as possible.

Will I receive an order confirmation?

Yes. After your payment has been successfully completed, you will receive an order confirmation by email.

Shipping

Which countries do you ship to?

Currently, we only ship within Montenegro. We will be shipping to many more countries soon.

How long does shipping take?

Processing usually takes 1–3 business days.

Estimated delivery times:

  • Montenegro: 1–3 business days

Delivery times may vary depending on your location and customs procedures.

Products

How do I choose the right size?

Please refer to our Size Guide before placing your order. If you’re unsure which size to choose, feel free to contact us.

Are the colors exactly the same as shown on the website?

We make every effort to display our products accurately. However, colors may vary slightly depending on your screen settings, lighting conditions, and device.

How should I wash my T-shirt?

For the best results:

  • Wash inside out.
  • Machine wash at 30°C (86°F).
  • Do not bleach.
  • Do not dry clean.
  • Iron inside out on a low temperature.
  • Avoid tumble drying whenever possible.

Returns & Refunds

Can I return my order?

Yes. Eligible items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original condition.

Please see our Return & Refund Policy for full details.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include photographs of the item and packaging. We’ll work quickly to resolve the issue.

Payments

Which payment methods do you accept?

We currently accept secure online payments through WS Pay using supported debit and credit cards.

Is my payment secure?

Yes. All transactions are processed through a secure payment gateway using industry-standard encryption. Atelier Adriatic never stores your full payment card details.

General

Do you offer wholesale pricing?

Yes. If you’re interested in stocking Atelier Adriatic products or placing a bulk order, please contact us through our Contact page.

How can I contact customer support?

You can reach us anytime through our Contact page or by phone during business hours. We aim to respond to all inquiries within 1–2 business days.

I couldn’t find the answer I was looking for.

We’re here to help. Please contact us through our Contact page, and our team will be happy to assist you.