Return & Refund Policy

Last Updated: July 13, 2026

Thank you for shopping with Atelier Adriatic.

We want you to be completely satisfied with your purchase. If you are not satisfied, please review the following Return & Refund Policy.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.
  • You received the wrong product.
  • The item is unworn, unused, unwashed, and in its original condition.
  • All original tags and packaging are still attached.
  • Your return request is submitted within 14 days of receiving your order.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Gift cards
  • Digital products
  • Downloadable products
  • Products marked as final sale
  • Items that have been worn, washed, altered, or damaged after delivery
  • Products without original tags or packaging

3. Incorrect or Damaged Orders

If you receive:

  • the wrong item,
  • a defective product,
  • or a product damaged during shipping,

please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, if applicable

4. Return Process

To request a return:

  1. Contact our customer support through the Contact page.
  2. Wait for return authorization and instructions.
  3. Securely package the item.
  4. Ship the item using the instructions provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

If the return is due to:

  • our mistake,
  • a defective product,
  • or a damaged shipment,

Atelier Adriatic will cover the reasonable return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

6. Inspection

After receiving your returned item, we will inspect it to verify that it meets the return requirements.

Inspection is typically completed within 5 business days after the item is received.

7. Refunds

If your return is approved, your refund will be issued to the original payment method.

Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

8. Exchanges

If you received:

  • a defective product,
  • a damaged product,
  • or the wrong item,

we will gladly replace it whenever possible.

If the requested replacement is unavailable, we may issue a refund instead.

9. Order Cancellations

Orders may be cancelled before they enter production or shipping.

Once production has started or the order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel an order.

10. Refused Deliveries

If a shipment is refused or returned because it was unclaimed or an incorrect address was provided, any additional shipping costs or carrier fees may be deducted from the refund where permitted by law.

11. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory consumer rights that apply under the laws of your country of residence.

Where mandatory consumer protection laws provide greater rights, those laws shall prevail.

12. Contact

If you have any questions regarding returns, exchanges, or refunds, please contact us through our Contact page.

We will do our best to resolve your request as quickly as possible.

Thank you for choosing Atelier Adriatic.